Frequently Asked Questions (FAQs) for Hosting

  • General Questions for Odoo Hosting

      01. What service do you provide?

    • What we provide is a fully managed Odoo-as-a-Service hosting service. Our Odoo hosting environment is built on our self-developed cloud application management platform.

      02. What's your Odoo-as-a-Service hosting platform?

    • It is our quick evolving Odoo hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.

      03. What does the fully managed Odoo hosting service mean?

    • Fully managed Odoo hosting means that all Odoo online databases on our platform are completely managed by us, such as the application deployment, migration, backup, security and upgrade.

      04. What functions does your control panel provide?

    • Aside from general operations to manage your hosting, our control panel supports administrative functions for Odoo, including FTPS server, monitoring metrics, and Shell / SSH.

      05. How do you provide technical support?

    • We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email.

      06. What is the philosophy behind your managed Odoo hosting service?

    • Our philosophy is to provide managed Odoo hosting services with affordable prices to small and medium-sized businesses.

      07. How many data centers do you have?

    • Currently, we have four data centers located in Dallas, Bend, Charlotte, and Denver, allowing clients to deploy applications as close to their target audience as possible.
  • Technical Questions for Odoo Hosting

      01. What Odoo version do you support?

    • Currently, we support Odoo 14 only on our Odoo cloud hosting platform.

      02. What is the environment configuration for my Odoo Hosting?

    • We have installed PostgreSQL 13 and Nginx 1.5 for your Odoo Hosting.

      03. Do you do backups for my online Odoo site?

    • Yes. Our Odoo Kubernetes platform takes backups for each website regularly. The backup frequency varies by hosting plan.

      04. Can I take backups of my website in your managed Odoo hosting?

    • Yes. You can back up your websites via our Odoo hosting control panel and download them.

      05. Do you have access limits to my Odoo website in the managed Odoo hosting service?

    • No. We do not set limits on your access to your Odoo website.

      06. How can I manage my online Odoo website?

    • You can manage Odoo websites in the control panel of our Odoo hosting.

      07. Is your Odoo cloud hosting shared?

    • No. All Odoo websites on our fully Kubernetes-powered platform are entirely isolated. Each Odoo website owns its dedicated resources.

      08. What cloud providers and regions do you support in your Odoo cloud hosting?

    • We currently support the private cloud from our four data centers in Dallas, Bend, Charlotte, and Denver. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.

      09. Can I monitor the resource usage on managed Odoo hosting plans?

    • Yes, our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.
  • Sales Questions for Odoo Hosting

      01. Can I try Odoo hosting plans before payment?

    • Yes. New clients can enjoy a free trial before payment.

      02. What Odoo hosting plan should I start with?

    • If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our Odoo hosting plan upgrade is very smooth here. There is almost no downtime during the process.

      03. How long does it take to set up my Odoo online?

    • The deployment of a Odoo on our platform can be a matter of minutes, even seconds.

      04. Do you have a download file and IP that I can test the network speed?

    • Yes. You can test our network speed at the Data Centers page.

      05. Do you offer any network and server uptime guarantee?

    • Yes. We offer a 99.9% uptime guarantee for our network and all servers.

      06. What is difference between free trial services and paid services?

    • In the free-trial period, you will be able to enjoy our paid services for free.

      07. How can I continue my service after the free trial?

    • If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.

      08. How many free trial deployments can I have?

    • For each account, three free deployments are allowed at a time during the trial.

      09. How can I get my free trial?

    • To start a free trial, please go to the Pricing page and click the 'Free Trial' button at the end of your interested plan.

      10. Can I end my trial and upgrade to a paid subscription?

    • Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
  • Billing Questions for Odoo Hosting

      01. What payment methods do you support?

    • Currently, we accept PayPal and credit card.

      02. How can I get a lower price?

    • You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.

      03. How can I set an automatic payment via PayPal?

    • Please refer to the guide article.

      04. How can I change billing cycle?

    • Please log in to your control panel and navigate to 'My Applications' to update your billing cycle.